I have discount code, how can I use it?
If you have discount code, please use it during check out process.
When should I pay for the conference?
Payment must be received prior to the event.
How should I pay for the conference?
On our registration website, a variety forms of payment are accepted. Pleas choose what works best for you.
Are there meals included?
Drinks and snacks are included.
How many attendees will be at the conference?
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.
How can I get to the venue?
You can drive or take public transportation to the venue. Please check Google maps for driving direction. Please use NS International app or 9292 app to check for public transportation routes.
What's about accommodation?
The cost of the hotel accommodation and travel is not included in the registration fee. To take advantage of our corporate accommodation rate, please state you are attending an Arena International conference when making your reservation.
What should I wear?
Speakers and delegates normally wear formal business attire whilst attending the conference.
If you have any special needs, disabilities, and/or dietary requirements please do let us know when you register for the event.
Do I have to pre-select the streams that I want to attend for a multiple stream conference?
Yes, for planning reasons we will need to know who is attending which stream.
How can I get a receipt for my credit card payment?
Confirmation of payment will be emailed to you after registration. If you need receipt in a different format, please contact email@example.com.
I am already busy at the time of the conference; can I still get the materials used?
Our event is interactive and immersive, therefore, workshop materials will not be available. If you purchase access to general keynote speaker sessions, you will receive your purchased materials.
Can I receive a copy of the presentations?
Please contact us at firstname.lastname@example.org.
What happens if I have to cancel?
ease contact us at email@example.com.
What happens if the event is postponed or cancelled?
In the event that we postpone or cancel an event, delegate payments at the date of cancellation/ postponement can either be credited to a future event or refunded. This credit will be available for up to one year from the date of issuance. If the delegate is unable to attend the rescheduled event, the delegate is welcome to send a substitute delegate, free of charge, or will receive a credit representing payments made towards a future event.
Can I substitute a delegate?
Yes, substitution of a delegate is free of charge - we need full registration details before the conference in order to substitute a delegate. For more information on the details we require feel free to contact our customer services team at firstname.lastname@example.org.
Will my contact details be shared with third parties?
No, we do not give out your contact details to third parties. From time to time you may receive information in relevant or related areas from one of our divisions.
Organizers and their partners are not responsible for any loss or damage as a result of a substitution, alteration, cancellation, or postponement of an event. We shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this conference inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; or any other emergency.
Please note that speakers and topics were confirmed at the time of publishing, however, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, organizers reserve the right to alter or modify the advertised speakers and/or topics if necessary. Any speaker of schedule substitutions or alterations will be updated on our web page as soon as possible.